Privacy & terms

Welcome and thank you for visiting. Restaurant Technology Solutions, LLC and its affiliates (including Kitchen Concepts LLC, which operates Future Foods) (“we”, “our”, or “us”) provide this Privacy Policy to explain our privacy and information practices for our websites that link to this Privacy Policy, and our social media pages and events that link to this Privacy Policy (the “services”). This Privacy Policy describes the types of personal data we collect, how that personal data is used and disclosed, and your rights and choices regarding your personal data.

This Privacy Policy does not apply to the extent we process personal data in the role of a processor or service provider on behalf of our customers, including where our customers choose to input personal data on our restaurant management platform. Please directly contact the relevant controller for more information about their privacy practices. If you have any further questions, please contact privacy@tryotter.com.

Personal Data We Collect:

• Use of Personal Data
• Sharing of Personal Data
• Data Protection Rights
• Data Transfer
• Data Retention
• Security
• Additional Terms
• California Specific Disclosures

“Personal data” is defined as any information that can identify, relate to, describe, be associated with, or be reasonably capable of being associated with a particular individual. Personal data does not include anonymous, de-identified, or non-personal data. We collect the following types of personal data:

• Personal Data You Provide to Us. We collect personal data that you provide directly for a business or commercial purpose, such as when you access our website, enter into a contract, establish a user account with us, register for an event or our services, through social media outlets, in connection with a potential business relationship with us, or by giving us your contact information at various events or online. This personal data may include your name, business name, email and physical address, telephone number, profile, activity and performance information, payment information, and when necessary, government ID or other tax related information.
• What We Get From Other Third Parties, Affiliates, and Subsidiaries. In certain circumstances, we collect personal data about you from certain third party partners, affiliates, and subsidiaries for a business and commercial purpose. We may combine this information with personal data provided by you. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. This personal data may include your contact information, professional or social media information, commercial information, and inferences and preferences related to your behavior.
• What We Automatically Collect from You. We collect the following information for a business and commercial purpose from you when you use the services:
• General System Information. Through your use of the services, we collect certain hardware and software information from you and your device such as your device id, device type, network information, time zone, operating system version, order printing information, device id location, IP address, and other general system information.
• Cookies. We use cookies, web beacons, and similar technologies when you use our services. For more information, including how to manage your cookie preferences, see our Cookies Policy.

Our primary purpose in collecting personal data is to facilitate and provide the services or information that you have selected to receive. Where required by law, we obtain your consent to use and process your personal data for these purposes. Otherwise, we rely on another authorized legal basis (including but not limited to the performance of a contract or legitimate interest) to collect and process your personal data. We use personal data for the following purposes:

• To Provide Your Requested Services. Our primary business and commercial purpose in collecting personal data is to facilitate and provide the services or information that you have selected to receive through either your consent or through entering a contract with us. For example, if you provide personal data to us through our website, we will use your data to respond to the request. We also use it to send administrative information, such as notices related to products and services, or to policy changes.
• To Manage User Registrations. If you have registered for an account with us, we process your personal data for a business purpose by managing your user account for the purpose of performing our contract with you according to applicable terms of service.
• To Contact You. With your consent or, in some cases for our legitimate interest, we use your personal data for our business and commercial purpose to contact you for marketing purposes, including telemarketing calls, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, informational materials, and details on upcoming events.
• To Manage Payments. If you have provided financial information to us, we process your personal data to verify that information and to collect payments to the extent that doing so is necessary for our business purpose to complete a transaction and perform our contract with you.
• To Plan, Manage, and Facilitate Events. With your consent, we use your personal data for our business and commercial purpose in event planning and management, including registration, billing, and connecting with other event attendees, or to contact you further about relevant products and services.
• For Security, Legal Obligations, and Investigations. We use your personal data for our business purpose and legitimate interest to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity. We may also use your personal data for a legitimate interest to comply with and enforce applicable legal requirements or to protect our interests or the interests of other third parties. This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
• For Improvements to Our Services and Products. We use your personal data for our business and commercial purpose and legitimate interest in connection with our products and services to diagnose technical problems, track and analyze usage, and make updates or improvements. For example, we may use your comments to improve or help guide future enhancements to our products and services.
• To Personalize Your Experience. We may also use your personal data for our business and commercial purpose and our legitimate interest to personalize your experience on our websites. We and/or our services providers use website tracking technologies to display products or features that are tailored to your interests and to present advertising on other sites. For more information on these technologies see our Cookies Policy.